It can be hard to reach out, but we’re here with you!

Steps for starting therapy with us:

Step 1: Book a 15-min consultation at just INR 100

Step 2: Receive an email about the details of your assigned therapist within 3 working days

Step 3: Book your therapy session with your assigned therapist

OUR POLICY

Since we are authorized to practice only in India, your eligibility for availing our services will be dependent on your location/nationality.

  • We ensure complete confidentiality of our clients' personal information.

  • All sessions must be booked at least 24-hrs in advance.

  • If you wish to cancel or reschedule the session, please do so from the link provided in your confirmation email or email us at mindaidtherapists@gmail.com 24-hrs in advance.

  • Any pre-scheduled session, if cancelled by your therapist will be rescheduled and no payment will be required for the same.

  • Any pre-scheduled session, when cancelled by the client without prior intimation of at least 24 hrs will be charged.

  • No-shows for any appointments will be treated as availed services and no refund or rescheduling will be provided for the same by MindAid Therapists.

  • If a client is late for their appointment for some reason, they need to inform their therapist. The therapist will wait for 15 mins on the meeting link and then send a reminder email. If after 30 mins the client does not show up, it will be considered as availed service and no refund will be provided for the same by MindAid Therapists.

  • We provide pre-scheduled online counselling/therapy services only. If you are having recurring thoughts of suicide and require immediate assistance please contact your nearest mental health professional or call any of these helplines.