Privacy policy

We place a high value on your privacy. We are constantly investing time, thought, effort, tools, resources, and procedures to protect and safeguard your privacy. This is our “Privacy Policy,” and it contains information about your privacy when using our services. Its purpose is to inform you of our policies, procedures, and practices regarding the collection, use, and disclosure of any information you provide through the Platform.

The Privacy Policy is included in our Terms and Conditions, which are available on our website. The terms in the Privacy Policy (including, but not limited to, “Website”, “Services” “User”, “you” “we,” “our,” “us,” “Platform,” “Consultation,” “Counselor Services,” and so on) have the same meaning as in our Terms and Conditions document. You are advised to read the Terms and Conditions fully. You accept and agree to both the Terms and Conditions and the Privacy Policy when you use our Platform. If you do not agree to be bound by the Privacy Policy, you should immediately stop using the Platform. By accessing and using our Platform, you acknowledge that you have read the Terms and Conditions and the Privacy Policy and that you understand, agree, and acknowledge all of the terms contained in both.

Information Gathering, Usage, and Disclosure

To allow us to operate the Website and the Services provided on it effectively and allow you to use it, we may need to collect your personally identifiable information, information about the Website Services or your need for the said Services, and any information exchanged between you and your Service Provider/Psychologist/Therapist/Counselor, etc. (collectively the “Information”). Some of the information you provide to us may be considered health-related data in some cases. You may choose which Information, if any, to share with us, but some Website functions and/or Services may be unavailable to you unless you provide us with the required information. By providing the information, you agree to our collection and use methods, as well as the other terms and provisions of this Privacy Policy.

We place a high value on the security of this information. We will never sell or rent any of the information you provided on the Website. We will never use or disclose any information other than in the limited ways specified in this Privacy Policy unless you specifically and explicitly request or authorize us to do so.

We do not maintain an electronic or physical record of the interactions between the User(s) and the Service Providers, and the same is expected of the User(s). Any recording of the interaction (physical or digital) by the User will be considered unauthorized and a violation of conduct is subject to legal action by MindAid Therapists.

Cookies

We, like many other websites, use “cookies” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disc for record-keeping purposes. You can change your browser’s settings to prevent cookies from being accepted or to prompt you before accepting a cookie. However, if you do not accept cookies, you may be unable to use the Website.

Phishing 

Online identity theft and account hacking, including the practice now known as “phishing,” are major concerns. You should always be cautious when being asked for your account information, and you should always enter it into our secure system. We will never request your login or credit card information in any non-secure or unsolicited communication (email, phone, or otherwise).

Links

The Website may contain links to third-party websites, services, or offers that are owned, operated, or maintained. You will be directed to a third-party website or service if you click on a third-party link. The fact that we link to a website or service does not imply that we endorse, authorize, or represent our affiliation with that third party, nor does it imply that we endorse their privacy or information security policies or practices. We have no control over third-party websites or services, and we have no influence over their privacy policies or terms of service.

Security

While there are inherent security risks in using any Internet-based service that cannot be completely avoided, our systems, infrastructure, encryption technology, operation, and processes are all designed, built, and maintained with your security and privacy in mind.

Service Providers

We may hire third-party companies and individuals to help us with our Website, to perform certain Website-related tasks, or to provide us with audit, legal, operational, or other services. Customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting, and analytics are examples of these tasks. We will only share with them the information that is absolutely necessary for them to complete their task for us.

Compliance with Laws and Law Enforcement

MindAid Therapists as a Website is solely a facilitator allowing Users to connect with the Service Providers listed herein. The service providers are independent consultants and MindAid Therapists is not liable to comply with any professional or legal obligations and repercussions that might require disclosure of information to law enforcement and other authorities. All such obligations will need to be directed towards the individual service providers.

Changes to the Privacy Policy

We reserve the right to change this privacy statement at any time. We encourage you to return to this page on a regular basis to get the most up-to-date information on our Privacy Policy and practices.